Return procedure and conditions
We want you to love your purchase(s), but if something isn’t right, you may return unworn, unwashed merchandise along with the receipt, tags, and original packaging for up to 30 days from the date which the order was delivered.
We will refund shipping charges only if we inadvertently shipped the wrong item; otherwise freight charges are at customer’s expense, therefore non-refundable. Returns can only be sent to our distribution center. We cannot accommodate exchanges at this time.
Returns must be submitted within 30 days from date received. Any return orders sent back to BUFFALO exceeding the 30-day policy are subject to refusal and will not be credited.
For merchandise purchased on sale, or with a coupon code, or during an online promotion, the amount credited will correspond to the amount paid at the time of the order.
Merchandise purchased in the FACTORY section is Final Sale, therefore non-returnable, non-exchangeable, and non-refundable.
For hygienic reasons, we cannot refund or exchange under-garments and jewelry, as they are Final Sale merchandise.
BUFFALO (GBG Denim Canada ULC) liability for sold merchandise shall not exceed the price paid.
STANDARD RETURN INSTRUCTIONS
2. A copy of your e-mail “Order Confirmation Receipt” along with the “Return Form” must be included in the return package.
3. Carefully pack the items to be returned and enclose the “Return Form” and “Order Confirmation Receipt”. Drop your parcel off at any carrier of your choice. Make sure to take note of the tracking number for your records. Kindly note return freight fees are at the customers expense.
4. Please return your parcel to the following Distribution Center:
GBG DENIM CANADA ULC
C/O BUFFALO JEANS CUSTOMER CARE
400, SAUVÉ WEST
MONTREAL, QUEBEC, H3L 1Z8
THANK YOU FOR SHOPPING WITH US.
WE HOPE YOU ENJOY YOUR EXPERIENCE.