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Return procedure and conditions

Your satisfaction is always our priority and we would like to ensure that you have the best possible customer experience while shopping with us at www.buffalojeans.ca

We want you to love your purchase(s), but if something isn’t right, you may return unworn, unwashed merchandise along with the receipt, tags, and original packaging for up to 30 days from the date which the order was delivered.

CONDITIONS

Refunds will only be made in the manner in which payment was made. Upon receipt of the returned merchandise and to the extent that the requirements of the Return Policy are met, the amount corresponding to the return (with the exception of shipping fees) will be credited to your credit card. Should you refuse the product(s) upon delivery; the shipping charges will be automatically charged to your account.

We will refund shipping charges only if we inadvertently shipped the wrong item; otherwise freight charges are at customer’s expense, therefore non-refundable. Returns can only be sent to our distribution center. We cannot accommodate exchanges at this time.

Returns must be submitted within 30 days from date received. Any return orders sent back to BUFFALO exceeding the 30-day policy are subject to refusal and will not be credited.

For merchandise purchased on sale, or with a coupon code, or during an online promotion, the amount credited will correspond to the amount paid at the time of the order.

Merchandise purchased in the FACTORY section is Final Sale, therefore non-returnable, non-exchangeable, and non-refundable.

For hygienic reasons, we cannot refund or exchange under-garments and jewelry, as they are Final Sale merchandise.

BUFFALO (GBG Denim Canada ULC) liability for sold merchandise shall not exceed the price paid.


STANDARD RETURN INSTRUCTIONS


Simply return the merchandise by mail, following these steps:
1. Please complete the “Return Form” (see below) and be sure to indicate your name, order number, and style number(s) for the item(s) you wish to return. It is also mandatory to indicate the reason for the return on the form.

2. A copy of your e-mail “Order Confirmation Receipt” along with the “Return Form” must be included in the return package.

3. Carefully pack the items to be returned and enclose the “Return Form” and “Order Confirmation Receipt”. Drop your parcel off at any carrier of your choice. Make sure to take note of the tracking number for your records. Kindly note return freight fees are at the customers expense.

4. Please return your parcel to the following Distribution Center:

GBG DENIM CANADA ULC
C/O BUFFALO JEANS CUSTOMER CARE
400, SAUVÉ WEST
MONTREAL, QUEBEC, H3L 1Z8


From the time your return parcel arrives at our Distribution Center, please allow up to 7 business days for your return to be processed and 3-5 business days for the return amount to appear on your credit card statement. Returns from rural areas and remote locations may take an extra 2 to 3 business days.

BUFFALO is not responsible for return shipping. Should you choose to ship your return parcel, we suggest using a traceable carrier method and recommend insuring the return parcel in the event the package is lost or was not received. BUFFALO will not refund any items lost during return shipping. BUFFALO will not be held responsible for lost or stolen packages. No COD or collect deliveries will be accepted.

Please note that the “Return Policy” herein applies only to products purchased on the following website, www.buffalojeans.ca All inquiries relating to products purchased at other retailers, such as department stores, must be addressed directly with the store where the purchase was made, as returns and/or exchange are subject to their return policy. If you have any questions, please visit our FAQ page at www.buffalojeans.ca/en/contact or e-mail customer service at service@buffalojeans.com

www.buffalojeans.ca is operated by Global Brands Group.


THANK YOU FOR SHOPPING WITH US.
WE HOPE YOU ENJOY YOUR EXPERIENCE.

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SHIP & RETURN FORM ‑ DOWNLOAD

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