START A RETURN AND/OR EXCHANGE
Free standard shipping applies to orders with a total value of $99 and over, after final reductions (promotions, vouchers and coupon codes) and before applicable taxes & shipping fees when applicable. Free shipping is available for Canada Post Standard method only.
Canada Post is the proud carrier for all Canadian orders. Please note that for all orders under $99 the following shipping fees will apply. Please see below for the shipping rates.
- Canada Post Standard (3 to 7 business days) $10.99
- Canada Post Xpresspost (1 to 3 business days) $24.99
- Canada Post Priority (1 to 3 business days) $34.99 - Temporarily on hold due to high carrier shipping volumes.
PRIORITY AND XPRESSPOST
If you choose Priority or Xpresspost shipping method, your order must be received and clear credit verification by 11:00 a.m. Eastern Time otherwise your order will be processed the following business day. Business days are Monday-Friday, excluding statutory holidays (federal and provincial) in Canada.
Please additional time for deliveries to non-major centers and remote locations. Buffalo Jeans recommends using the available information which will allow the customer to make certain the proper shipping method is selected. Delivery standards are subject to available transportation and are therefore subject to change without notice.
BUFFALO (Centric Canada Apparel and Accessories ULC) is not responsible for carrier delivery delays which may occur as a result of poor weather conditions and/ or parcel volume.
Please visit canadapost.ca/deliverystandards for updates and estimated arrival time of your parcel. For more information on remote locations, kindly view Section 2.5 Table 9: Postal Codes of remote areas.
IMPORTANT INFORMATION ON SHIPPING POLICY:
- BUFFALO (Centric Canada Apparel and Accessories ULC) is not responsible for compensating customers due to shipping carrier delays.
- Orders can be shipped to either your credit card billing address, or work address, or to the nearest Canada Post location.
- When picking up your parcel, signature is required and valid identification documents.
- Ship to and bill to addresses must be within the same country.
- Delivery time selection does not include order processing time; therefore, please allow for order verification and processing time upon selecting “Priority”, “Xpresspost” or “Standard” shipping.
www.buffalojeans.ca is operated by Centric Brands.
PRICE ADJUSTMENT POLICY
We offer a one-time price adjustment on any full priced item(s) that are marked down within 14 days of the purchase date. Price adjustments will only be honored on items purchased at full retail price and will be credited in the original payment method. Items purchased on sale, promotion, or clearance are not eligible for price adjustments. Not applicable to gift card purchases or where prohibited by law. We ask that you please follow these steps in order to make a price adjustment request.
- Email email@example.com if your order begins with BDB_CA
- Include in the subject header of email “Price Adjustment Order BDB…”
- Include the style name and number in which price adjustment request is for.
- Include date and/or name of promotion for the price adjustment you are requesting.
RETURN PROCEDURE AND CONDITIONS
Your satisfaction is always our priority and we would like to ensure that you have the best possible customer experience while shopping with us at www.buffalojeans.ca
We want you to love your purchase(s), but if something isn’t right, you may return unworn, unwashed merchandise along with the receipt, tags, and original packaging for up to 30 days from the date which the order was delivered.
START A RETURN
Refunds will only be made in the manner in which payment was made. Upon receipt of the returned merchandise and to the extent that the requirements of the Return Policy are met, the amount corresponding to the return (with the exception of shipping fees) will be credited to your credit card. Please note, a return shipping fee of $7 will be deducted from your refund. Should you refuse the product(s) upon delivery; the shipping charges will be automatically charged to your account.
Returns must be submitted within 30 days from date received. Any return orders sent back to BUFFALO exceeding the 30-day policy are subject to refusal and will not be credited.
For merchandise purchased on sale, or with a coupon code, or during an online promotion, the amount credited will correspond to the amount paid at the time of the order.
We will refund shipping charges only if we inadvertently shipped the wrong item; otherwise freight charges are at customer’s expense, therefore non-refundable. Returns can only be sent to our distribution center.
Final Sale: Certain clearance merchandise is Final Sale, it will show FINAL SALE - No Return / Exchange on the product page and on the order. For hygienic reasons, we cannot refund or exchange under-garments and jewelry, as they are all Final Sale.
BUFFALO (Centric Canada Apparel and Accessories ULC) liability for sold merchandise shall not exceed the price paid.
Once you have completed the above return process, please forward your return parcels to our Distribution Center:
CENTRIC CANADA APPAREL AND ACCESSORIES ULC
C/O BUFFALO JEANS CUSTOMER CARE
400, SAUVÉ WEST
MONTREAL, QUEBEC, H3L 1Z8
From the time your return parcel arrives at our Distribution Center, please allow up to 7 business days for your return to be processed and 3-5 business days for the return amount to appear on your credit card statement. Returns from rural areas and remote locations may take an extra 2 to 3 business days.
BUFFALO is not responsible for return shipping unless you use our return label provided. Should you choose to ship your return parcel, we suggest using a traceable carrier method and recommend insuring the return parcel in the event the package is lost or was not received. BUFFALO will not refund any items lost during return shipping. BUFFALO will not be held responsible for lost or stolen packages. No COD or collect deliveries will be accepted.
Please note that the “Return Policy” herein applies only to products purchased on the following website, www.buffalojeans.ca All inquiries relating to products purchased at other retailers, such as department stores, must be addressed directly with the store where the purchase was made, as returns and/or exchange are subject to their return policy. If you have any questions, please visit our FAQ page or e-mail customer service at firstname.lastname@example.org
www.buffalojeans.ca is operated by Centric Brands.
THANK YOU FOR SHOPPING WITH US.
WE ARE DENIM.