ORDER/PROCESSING

CAN I CHANGE MY ORDER?

Orders start processing 30 minutes after they are placed. If you notice something wrong with your order, contact us immediately: service@buffalojeans.ca or live chat. If your order hasn’t shipped yet we'll cancel it and you can submit a NEW order. To cancel an order, please contact us via email at service@buffalojeans.ca, using the subject line "CANCEL". Please be sure to include your full order number and name.

I SAW AN ITEM ON YOUR WEBSITE, BUT WHY IS IT NO LONGER THERE?

Products that appear online are available in inventory. Inventory levels are update on an hourly basis, so if the item is no longer visible, it's because it's no longer available for purchase online. We suggest subscribing to our Newsletter (LINK) to be notified of new product launches and promotions.

I WAS SHORT SHIPPED. WAS I CHARGED FOR THE MISSING ITEMS?

We only charge for shipped item(s). Please allow sufficient time for your financial institution to post the correct amount that you were invoiced.

SHIPPING

WHERE CAN I FIND MY TRACKING NUMBER?

A tracking number is assigned once your parcel has shipped. To see the progress of your order, simply log in to your account and find the tracking number. If you don't have an account, you can find tracking details in the ''Order Shipped'' confirmation email and then via our shipping partner. Just click on the "Track your order" shipping confirmation message in the email sent at the time of purchase and you''ll be directed to the service provider page.

DO YOU SHIP INTERNATIONALLY?

At the moment we only ship within Canada and the USA.

WHAT SHIPPING OPTIONS ARE AVAILABLE?

Canadian orders ship with Canada Post.

RETURNS/REFUNDS

CAN I PURCHASE MERCHANDISE ONLINE AND RETURN THE ITEM(S) TO A STORE?

All purchases made on our Canadian website www.buffalojeans.ca must be returned online for a refund. Returns must be sent to the address below, otherwise parcels will be returned to you. Please note: Buffalo Jeans is not responsible for lost parcels.

BUFFALO JEANS CANADA
C/O BUFFALO JEANS CUSTOMER CARE
400, SAUVÉ WEST
MONTREAL, QUEBEC, H3L 1Z8

IF I’M NOT SATISFIED WITH MY PURCHASE. WHAT ARE MY OPTIONS?

You can return the item(s) for a refund or exchange within our 30-day return window, as long as they are not Final Sale items. Please see our Return Policy section and contact Customer Service with any unanswered questions or use our automated returns service.

I NEED A RETURN FORM AND/OR SHIPPING LABEL. HOW CAN I FIND ONE?

Use our returns service to receive a shipping label and to initiate a return. 

TRACKING DETAILS INDICATE YOU RECEIVED MY RETURNED PARCEL. WHEN WILL I RECEIVE A REFUND?

Please allow 10-15 business days after we receive your parcel to process your refund. You'll be notified via email once the refund has been completed. You must also allow 3-5 business days for your financial institution to post the refund. Please note, during high-volume periods it may take longer to process your refund.

VIP REWARDS & REFERRALS

WHAT ARE VIP REWARDS?

Buffalo Jeans VIP Rewards is a loyalty program that allows you to earn points for every dollar spent, receive discounts, exclusive offers, gifts and more! There are different membership tiers, redemption levels and rewards based on the amount of points earned. 

Full details on the reward program can be found here.

HOW DO I EARN POINTS?

There are several ways to earn points, see below:  

  • Earn points on every purchase 
  • Refer friends 
  • Sign up for SMS updates 
  • Leave a review (additional points for photos and videos) 
  • Follow Buffalo Jeans on social media 

 Full details on how to earn points can be found here.

HOW DO I REDEEM MY POINTS?

Follow the below steps to redeem your points:

  1. Log in to your account 
  2. Add items to your cart. 
  3. At checkout, select the amount of points you'd like to apply to your purchase in the right-hand drop down and select apply.

If you do not see a place to apply your points, you may have opted into Shop Pay. Rewards cannot be redeemed on Shop Pay at this time. You will need to exit the Shop Pay platform in order to redeem your points.  

CAN I REDEEM MY REWARDS AND DISCOUNTS ALL AT ONCE?

Loyalty points cannot be combined with other promotion codes or coupons. You can only use one discount code or redemption code on a single order. The maximum number of loyalty points that can be redeemed on a single order is 500 points ($50). You can redeem your loyalty points at checkout in one of the following ways:

100 points = $10

200 points = $20

300 points = $30

400 points = $40

500 points = $50

DO MY POINTS EXPIRE?

Your points expire 12 months from the day they were earned. In that case, if you earned points from a purchase on January 30th 2024, you will be able to use these points until January 30th 2025.

DOES MY LOYALTY TIER STATUS EXPIRE?

Once earned, you will maintain your VIP tier status for 12 months. In order to retain your tier status, you will need to have earned the minimum number of points required OR made the required number of referrals for that tier within that 12-month period. Otherwise, you will be moved to the tier you qualify for at the end of the 12 months.  

Please see minimum requirements for each VIP tier below: 

Denim Fan: Earn 1 Point 

Cobalt Star: Earn 350 Points or Refer 3 Friends 

Indigo Legend: Earn 750 Points or Refer 5 Friends 

WILL I GET MY POINTS BACK IF I RETURN MY PURCHASE?

If you return your entire purchase, the points you redeemed on that purchase will be returned to your account.  

If you return a portion of your purchase, the points you redeemed on that purchase will not be returned to your account since they were used on your total order.

WHAT IS REFER A FRIEND?

Our referral program allows our VIP members to share a $20 discount code with their friends and receive a free pair of jeans with every successful referral (Straight Six Men’s Jeans or Skinny Skylar Women’s Jeans).

The $20 discount code is applicable to orders of $200+. Your friends will receive your unique discount link via email. Once they have completed their order, you will receive an email with a code for your free pair of jeans! Your friends must make their purchase using your unique discount link in order for the referral to be successful. 

Our free jeans code can be redeemed on the below styles: 

Straight Six Men's Jeans in Authentic and Deep Indigo 

High Rise Skinny Skylar Women's Jeans in Night Rain Blue 

WHICH FREE JEANS WILL I RECEIVE FOR REFERRING A FRIEND?

Our free jeans code can be redeemed on the below styles: 

Straight Six Men's Jeans in Authentic and Deep Indigo 

High Rise Skinny Skylar Women's Jeans in Night Rain Blue 

Please note, the cost of shipping is not included. Styles purchased with a free jeans code cannot be returned or exchanged. The code cannot be combined with other offers.

HOW DO I REFER A FRIEND?

If you are logged in 

  1. Head over to our refer a friend page here
  2. Enter your friend’s email address and select NEXT 
  3. Your friend will receive their discount link via email (they must use this link to make their purchase in order for the referral to be successful)

If you are not logged in 

  1. Head over to our refer a friend page here
  2. Enter your email address and select NEXT 
  3. Enter your friend’s email address and select NEXT 
  4. Your friend will receive their discount link via email (they must use this link to make their purchase in order for the referral to be successful)

OTHER

I’M TRYING TO LOCATE AN ITEM ONLINE. HOW CAN I FIND IT?

Please refer to the name of the style inside your garment or the style number on the price ticket to help you find a specific style or denim fit on our website. Since we rotate our inventory on a monthly basis and offer some exclusive styles, there's no guarantee that your item(s) will be available in Canada (www.buffalojeans.com ) If you continue to require assistance please locate the lot number on the inside of the garment and contact Customer Service service@buffalojeans.com.