ORDER/PROCESSING

CAN I CHANGE MY ORDER?

Orders start processing 30 minutes after they are placed. If you notice something wrong with your order, contact us immediately: service@buffalojeans.ca or live chat. If your order hasn’t shipped yet we'll cancel it and you can submit a NEW order. To cancel an order, please contact us via email at service@buffalojeans.ca, using the subject line "CANCEL". Please be sure to include your full order number and name.

I SAW AN ITEM ON YOUR WEBSITE, BUT WHY IS IT NO LONGER THERE?

Products that appear online are available in inventory. Inventory levels are update on an hourly basis, so if the item is no longer visible, it's because it's no longer available for purchase online. We suggest subscribing to our Newsletter (LINK) to be notified of new product launches and promotions.

I WAS SHORT SHIPPED. WAS I CHARGED FOR THE MISSING ITEMS?

We only charge for shipped item(s). Please allow sufficient time for your financial institution to post the correct amount that you were invoiced.

SHIPPING

WHERE CAN I FIND MY TRACKING NUMBER?

A tracking number is assigned once your parcel has shipped. To see the progress of your order, simply log in to your account and find the tracking number. If you don't have an account, you can find tracking details in the ''Order Shipped'' confirmation email and then via our shipping partner. Just click on the "Track your order" shipping confirmation message in the email sent at the time of purchase and you''ll be directed to the service provider page.

DO YOU SHIP INTERNATIONALLY?

At the moment we only ship within Canada and the USA.

WHAT SHIPPING OPTIONS ARE AVAILABLE?

Canadian orders ship with Canada Post.

RETURNS/REFUNDS

CAN I PURCHASE MERCHANDISE ONLINE AND RETURN THE ITEM(S) TO A STORE?

All purchases made on our Canadian website www.buffalojeans.ca must be returned online for a refund. Returns must be sent to the address below, otherwise parcels will be returned to you. Please note: Buffalo Jeans is not responsible for lost parcels.

BUFFALO JEANS CANADA
C/O BUFFALO JEANS CUSTOMER CARE
400, SAUVÉ WEST
MONTREAL, QUEBEC, H3L 1Z8

IF I’M NOT SATISFIED WITH MY PURCHASE. WHAT ARE MY OPTIONS?

You can return the item(s) for a refund or exchange within our 30-day return window, as long as they are not Final Sale items. Please see our Return Policy section and contact Customer Service with any unanswered questions or use our automated returns service.

I NEED A RETURN FORM AND/OR SHIPPING LABEL. HOW CAN I FIND ONE?

Use our returns service to receive a shipping label and to initiate a return. 

TRACKING DETAILS INDICATE YOU RECEIVED MY RETURNED PARCEL. WHEN WILL I RECEIVE A REFUND?

Please allow 7 business days after we receive your parcel to process your refund. You'll be notified via email once the refund has been completed. You must also allow 3-5 business days for your financial institution to post the refund. Please note, during high-volume periods it may take longer to process your refund.

OTHER

I’M TRYING TO LOCATE AN ITEM ONLINE. HOW CAN I FIND IT?

Please refer to the name of the style inside your garment or the style number on the price ticket to help you find a specific style or denim fit on our website. Since we rotate our inventory on a monthly basis and offer some exclusive styles, there's no guarantee that your item(s) will be available in Canada (www.buffalojeans.com ) If you continue to require assistance please locate the lot number on the inside of the garment and contact Customer Service service@buffalojeans.com.