ORDER / PROCESSING
Q: I saw an item on your website which I can no longer find?
A: Products that appear online are available in inventory. Inventory levels are adjusted on a daily basis. If the item is no longer visible unfortunately it is no longer available for purchase online.
Q: Can I change my order?
A: Orders are processed in a 24-hour time frame. Should you wish to make changes we can only cancel your order and you must submit a NEW order. In order to cancel an order please contact us via email to firstname.lastname@example.org with subject line titled "CANCEL". Please make sure to include your full order number and name.
Q: I placed an order and two charges appear on my credit card?
A: When you submit an order, an authorization will be placed on your card to ensure there are sufficient funds. Once the order has been shipped, your card will be charged. Any other pending charges will automatically drop from your card; the time frame is dependent on your financial institution.
Q: I was short shipped, but feel I was invoiced for the missing item(s). When will I receive a refund?
A: No refund needs to be issued as we only invoice for merchandise shipped. Your statement may reflect a discrepancy between the pending amount and the amount invoiced. The time frame for your account to reflect amount invoiced is dependent on your financial institution.
Q: Do you ship internationally?
A: At the moment we only ship within Canada (www.buffalojeans.ca) and USA (www.buffalojeans.com)
Q: Why am I required to sign for a parcel with the UPS service?
A: As per company policy, all parcels shipped with UPS require a signature upon delivery.
Q: Where can I locate my tracking number?
A: Tracking number is available once your parcel has been shipped. Should you log into your account to view your order, a tracking number will be present. Should you not have an account, tracking details are available through our shipping partner. Just click on "Track your order" on your shipping confirmation message sent to the email provided at time of purchase and you will be directed to the service provider page.
Q: I was short shipped an item but it still appears online, when will I receive it?
A: Unfortunately at this time we do not back order merchandise. Your order is processed within a 24-hour time frame. Website inventory levels are updated on a daily basis.
RETURNS / REFUNDS
Q: Can I purchase merchandise online and return the items(s) to a store?
A: All store purchases can only be returned to the original point of purchase. All online purchases made on Canada (www.buffalojeans.ca) and USA (www.buffalojeans.com) must be returned online for a refund. Returns must be sent to the appropriate below address otherwise parcels will be returned to you. Please note Buffalo Jeans is not responsible for lost parcels.
GBG DENIM CANADA ULC
C/O BUFFALO JEANS CUSTOMER CARE
400, SAUVÉ WEST
MONTREAL, QUEBEC, H3L 1Z8
Q: If I’m not satisfied with my purchase what are my options?
A: You must return the item(s) for a refund by following the indication in our return policy section. No exchanges possible at this time. You may then submit a new order should you wish to do so.
Q: I require a Return form and/or Shipping label. How can I find one?
A: Please download and use the appropriate printable version as below:
▸ SHIP & RETURN FORM ‑ DOWNLOAD
▸ SHIPPING LABEL - DOWNLOAD
Q: Tracking details indicate you received my returned parcel. When will I receive a refund?
A: From date we received your parcel, you must allow 7 business days for us to complete the refund. You will also be notified via email once the refund has been completed. Plus, allow 3-5 business days for your financial institution to post the refund. Please note, during period with intense activities, the full process may require more time to complete your refund.
Q: I have an item I’m trying to locate online, how can I find it?
A: Please refer to the name of the style inside of your garment or look on the price ticket for style number, which will aid you in your search attempt to find a specific style or denim fit on our website. As we rotate our inventory on a monthly basis and offer some exclusive styles, there is no guarantee that your item(s) will be available at Canada (www.buffalojeans.ca) and USA (www.buffalojeans.com).
Should you have any additional questions or inquires regarding your account or order, please contact us with the form below or use one of the 3 options below on the right. To ensure a faster and efficient turnaround, please provide your order number.
400 rue Sauvé Ouest
Montreal, QC, Canada
To obtain information on the Return Policy applicable to retail store purchases, please refer to the back of your purchase receipt or directly contact the store where the product was purchased.